telephone booking and customer service
922 438 052
la gomera and el hierro
Car rental Canary islands
If you want to consult the Terms and Conditions for rental cars of Autos Oasis La Palma on
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Terms and conditions for
Tenerife, Gran Canaria, Lanzarote y Fuerteventura
Collision Damage Waiver (CDW):
Collision Damage Waiver frees the customer from financial liability for damage to the Hertz Vehicle, its parts and accessories, provided the vehicle is used in accordance with the terms and conditions of the rental agreement (point 7). In any case, in this rate are not covered by the CDW damages to wheels, tyres, glasses, underbody or interior of the car, tow tracks and lost or damages to the car keys.
Theft Protection (TP):
Theft Protection, frees the customer from financial liability for loss of, or damage to the Hertz Vehicle, its parts and accessories, due to theft provided the vehicle is used in accordance with the terms and conditions of the rental agreement.
Excess Exemption (SCDW)*:
Possibility to waive the NWE by accepting an additional daily charge if CDW and/or TP are accepted. The following is not covered by the SCDW and will be paid by customer: Damages to wheels, tyres, glasses, damages to the underbody or interior of the car, lost or damages to the car keys and tow trucks.
*Excess Exemption is not available for group S or commercial vans A4 and C4.
Personal Insurance (PAI):
Personal Insurance covers the authorized drivers and passengers of the Hertz vehicle. This insurance could be purchased at pick-up time.
NON WAIVABLE EXCESS (NWE)
GROUPS S, A4 & C4
Applicable per accident and/or per theft with or without contrary vehicle. Value to which the customer is responsible in case of accident or theft. Even if the customer has purchased the CDW and TP with the exception if there is a nonfulfillment form terms and conditions or in case of accident driving out of asphalt roads in which cases the client will pay the total cost of repairs. It will be deducted to the customer the amount of NWE on their credit card or in cash by way of deposit to charge possible damages to wheels, glasses, windscreen, rear-view mirrors, damages to the underbody or interior of the car, lost or damages to the car keys and tow trucks. NWE may change under the terms of updating of the premium of the insurance company.
S = €915
A4 y C4 = €660
HOTEL PICK UP
This service is available in the opening hours and free of charge. The driver of the car will be picked up from their accommodations and driven to the nearest station to complete and sign the rental agreement. Some hotels have an arranged pick up time due to the long distance from the rental office. Moreover, you will receive a confirmation e-mail where you can find the telephone number of the rental office.
HOTEL (WALK IN)
There are some hotels which indicate the word WALK IN, that mean the pick up service is not available due to the short distance from the rental office, so you could go walking. Please ask at your hotel reception where is the Hertz Rent a Car office.
BOOKINGS IN PORTS
On request and is essential to indicate the name of cruise or shipping for confirmation.
Baby seats and boosters:
For children under 3 years old and weighting less than 18 kilos. Children over 3 years old or more than 18 kilos there is available booster seats at the same charge. Price: €3,01 per day at the maximum €30,05 per rental + TAX..
Available only for car groups A y B. Damages to the car due to the transport of luggage without luggage rack will be not cover by any insurance. Price: €3,01 per day at the maximum €30,05 per rental + TAX.
For one or more additional drivers there is a daily fee. Price: €3,01 per day at the maximum €30,05 per rental + TAX.
You must indicate in the field "Remarks" and our booking center will contact you to inform if you have booked or not. Price: €5,31 per day at the maximum €79,65 per rental + TAX.
This charge applies to 1 or 2 rental days. For 3 or more rental days, this option is free of charge. This service is also available between islands on request, but ONLY for groups A,B & C . In this case, you should show it in “Remarks” field and our booking center will contact you to inform if possible return the car in another island. This service could be free of charge depending on availability or promotions. Price: €15,00 + TAX.
For your convenience avoiding spend your time looking for a petrol station at the return time we offer you the Fuel Prepaid Option (FPO), so you could return your car empty. If you accept Fuel Prepaid Option you should return the car as empty as possible. If you do not accept Fuel Prepaid Option the car should be returned with the same amount of fuel that it was supplied with and you will be required to leave a fuel deposit according to the price fixed in the rental agreement. Missing fuel will be debited from your deposit. The remaining fuel will not be refunded in any case whether you accept Fuel Prepaid Option or not.
PAYMENT CONDITIONS AND DEPOSITS
Payment will be done at our office by cash or credit card at the time your rental agreement is issued. As for guarantee deposit for the excess and/or fuel it will be freeze from your credit card or you could pay it by cash if you wish. According to internal current rules and for security reasons, the offices cannot exceed the maximum limit cash fixed per day, therefore both your rental agreement and guarantee deposit for the excess and/or fuel payment could be required by credit card as the only payment option.
Minimum age: Minimum age of driver is 21 for groups A, B & C and 25 for all other groups. At pick up time the driver must have held a full driving licence for a minimum of one year.
PICK UP TIME (NO SHOW)
If the car has been not picked up within 2 hours later the pick up time specified in your booking without notice of the delay to the rental office or Reservations Center ( +34 902 107 707 ) your booking will be automatically cancelled.
RETURN TIME (GRACE PERIOD)
An extra 59 minutes term (based on the pick up hour) is allowed for the vehicle return. Otherwise an extra day will be charged with direct rate applicable on that day.
MODIFICATION OF BOOKING
To modify the booking you should contact our Reservations Center ( +34 902 107 707 ) and the rate and conditions in force at that time will be applied.
EXTENSION OF RENT
If you want to extend the rental period of your vehicle, you must contact the office and if there is availability the rate and conditions in force at that time will be applied.
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TERMS AND CONDITIONS
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